Frequently Asked Questions
Everything you need to know about your XMONDO experience.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.
What is your return policy?
We want you to love your hair! If you are not satisfied, we accept returns on most products within 30 days of purchase, provided they are in their original packaging and gently used.
Are XMONDO products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All XMONDO Hair products are 100% vegan and Leaping Bunny certified cruelty-free.
Do you ship internationally?
Currently, we ship to the United States and select international locations. Please check our shipping page at checkout to see if your country is currently supported.
Can I change or cancel my order after it's placed?
To ensure fast shipping, we begin processing orders immediately. Please contact our support team within 30 minutes of placing your order if you need to make changes.
Are your hair colors temporary or permanent?
Our XMONDO Color line consists of semi-permanent direct dyes that are designed to fade gracefully over time while deeply conditioning your hair.